Return Policy

Payment/ Return / Exchange Information

How do I pay for the order?

You can pay for your order using a credit/debit card or through PayPal.

How it works:

  • At checkout, you will see the “Place Order” button. 
  • Clicking on that button will direct you to the payment page. 
  • Click the "Pay Now" button, then follow the instructions at the top of the page to enter your order number and the amount you ordered.
  • Select a suitable payment method, such as PayPal or a credit card.
  • If you place an order but don't pay, don't expect it to ship.

The order will be shipped within 2-3 business days, with a tracking number sent to your email after payment is received. 

Delivery ETA

  • 10-12 Business days delivery to all USA states
  • 15–20 business days for delivery to Europe, the UK, Australia, New Zealand, Canada, and Asia.

Note:

Delivery time starts counting from the day you receive the tracking number. Saturdays, Sundays, and holidays are not formal business days and can't be counted as such. 

Can I be reimbursed through the original payment method?

For returned item with the refund request , balance will be applied to the original payment method which was used for purchase . 3-5 business days funds will appear on account after refund processed . Confirmation email will be sent automatically to customer registered email .

Can the country receiving the shipment be different than the country of purchase?

For our security, order will be sent only to the of original purchase country. Shipment can be made to the different address after direct communication through our email . 

How can I return an item?

You can return or exchange your order within 14 days of receiving it by contacting us at info@ucasespot.com. Depending on the situation, we will provide you with all the necessary information for returns or exchanges.

After 14 days, return requests are not accepted. 

Please note that the order should be in the same new, unused condition as you received it and in the original packaging. 

Any item that is not in the described condition, damaged, or missing parts for reasons other than our error is not refundable.

We do not take responsibility for customers' wrongly placed orders or wrongly selected sizes. Otherwise, confirmation is required. Please double-check that you ordered the correct size to avoid any future exchange or refund.

Following reasons such as “I don’t like it”,” cheap quality”,” I do not need it anymore,” “change my mind,” and “have changed my phone model,” it is not covered reasons to get a prepaid return shipping label, and customers take responsibility for return for their own expenses. Shipping costs are not refundable.

If you have received an order with a noticeable factory defect, damage, a completely different item, or a missing part, please contact us within 3 days and provide a detailed picture.

Will I receive the same product that I see in the picture?

Most of our items same or even better than on picture. However camera have it  own "eye" vision . If you really worry about that  ,you can request real live picture before shipping by contacting us . 

Will you restock items indicated as “out of stock?”

We always make the best effort to keep our stock available . However , if you facing that issue, please contact us and we will give you detailed updates when to be expected .